Can't "Search and play anything" with Plus

[Shadb222]

Why do I still get commercials when I select a specific song to play? For paying you guys every month there's absolutely no reason I shouldn't be able to listen to whatever I want to anytime commercial-free. I'll simply switch paid music services if this can't be fixed.

Moderator edit: Edited title for clarity

[AlyssaPandora]

Hi there, @Akr305. 👋

Thanks so much for posting about this. At this time, I do see that you're upgraded to Pandora Plus.

With Plus, you get:

• Ad-free personalized stations
• Unlimited skips
• The ability to replay songs
• The option to download radio stations for offline listening

Premium subscribers receive all the same benefits, as well as: 

• Listen to songs or albums on-demand
• Create custom playlists
• Download songs, albums or playlists for offline listening
• Access Higher Quality Audio
• Queue content to keep the music playing

You can find out more about the benefits of each tier here: Pandora Subscriptions FAQ

++

Premium Access:

With free and Plus, you're able to initiate Premium Access to listen to on-demand content. 

To start a new session, simply search our library from your computer or mobile device for a song or album, and click play. If you are eligible for a free session of Pandora Premium, clicking play will trigger a short advertisement, after which you can enjoy your on-demand content.

For more details about these free sessions, check out this article: Premium Access

Hope this information is helpful. 🎧

[Tabi1986]

I received an email from customer support that they were looking into the reason that my background play, which is why I purchased Pandora Premium stops almost constantly! If this issue is not resolved, I will be canceling my subscription!!

[Tabi1986]

If problems are not resolved within the next couple of days I will be canceling my subscription for Pandora Premium. The first month I didn't have this problem but December and January have had constant problems!!