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Can't upgrade to Premium Family because under 21

morganizach
Local Performer

Why did you guys cancel my family plan because I am not 21? It was fine for the whole last year. Why would you change your policy on this? The funny thing is I can still buy your other plans which cost more per person. Maybe I should get a Spotify family plan

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@morganizach We apologize for any inconvenience around this policy and definitely understand your frustration.

If there is someone in your family that is 21 or older and would be joining your family plan you may consider asking them to purchase the Pandora Premium Family subscription from their Pandora account and serve as the master account holder. They can then add your Pandora account to the plan as a sub account.

Thanks so much for your feedback around this, and we hope to see you more around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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3 Replies

AdamPandora
Moderator
Moderator

@morganizach We apologize for any inconvenience around this policy and definitely understand your frustration.

If there is someone in your family that is 21 or older and would be joining your family plan you may consider asking them to purchase the Pandora Premium Family subscription from their Pandora account and serve as the master account holder. They can then add your Pandora account to the plan as a sub account.

Thanks so much for your feedback around this, and we hope to see you more around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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morganizach
Local Performer

What is the reason for this?

tfullert
Local Performer

thats bs

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