Cancel subscription for someone who has passed away

[lflevy]

I have tried to get through your chat bot which is of no help.  I am trying to cancel a subscription (not mine) of a relative who has died.  I do not have her password.  Please tell me how to do this.  Otherwise I will have no choice but to have the credit card company stop payment.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@lflevy Sorry for your loss - we send our deepest condolences.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!