I have been charged four times in two days for my subscription. How can I get this resolved? I have tried the chat and they say they are unable to help me. This is fraudulent billing! Do you not have a phone number for someone to call and resolve issues?
Moderator Edit: Edited title for clarity
@tolle303 I do see you have an open case with our support team regarding this issue.
It looks like the agent helping you via chat escalated your case.
Someone will be reaching out to you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience the meantime!
So what is a normal time frame. My card has been fraudulently billed 3 times now, I would expect that someone would want to address this quickly. And I would like a refund quickly.