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Charged 4x in two days

tolle303
Local Performer

I have been charged four times in two days for my subscription.  How can I get this resolved?  I have tried the chat and they say they are unable to help me.  This is fraudulent billing!  Do you not have a phone number for someone to call and resolve issues?  

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Moderator
Moderator

@tolle303 I do see you have an open case with our support team regarding this issue.

It looks like the agent helping you via chat escalated your case.

Someone will be reaching out to you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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tolle303
Local Performer

So what is a normal time frame.  My card has been fraudulently billed 3 times now, I would expect that someone would want to address this quickly.  And I would like a refund quickly.  

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AdamPandora
Moderator
Moderator

@tolle303 It looks like our support team followed up earlier this morning.

Please check your spam/junk folder to ensure their messages aren't getting filtered out if you aren't seeing it in your inbox.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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