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Charged after T-Mobile trial

KinsMom
Local Performer

My card got charged to a tmobile Tuesday free trial and now I can't even find a way to get in contact with anyone for a refund please help me. 

 

Moderator Edit: Edited title for clarity

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4 Replies

Mdiaz529269
Local Performer
I too am having problems canceling my subscription through T-Mobile...
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AdamPandora
Moderator
Moderator

@KinsMom Our support team will be contacting you directly via emal to help get this resolved. Please keep an eye out for their message.

@Mdiaz529269 Our support team has confirmed that they were able to help get this resolved over email. If you have any further questions, you can reply back directly to the email thread you have open with them and they will be happy to further assist. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Jsawchuk34
Local Performer

 

All

It looks like I got charged 4.99 a month instead of getting the free trial

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AdamPandora
Moderator
Moderator

@Jsawchuk34 After taking a look at your account, it doesn't look like you activated any promotions or trials through T-Mobile.

I'm showing you signed up for an actual monthly subscription to Pandora Plus through Google Play, which would explain the charge you are seeing.

This being said, I will have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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