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Charged for premium but I had selected plus

Local Performer
I have searched everywhere for a email address for help and can’t find one. I was overcharged on my subscription and would like a refund for what I was overcharged. How do I get in contact with pandora. They seem like they try there best to not help. I don’t get it or maybe I’m missing something simple here. Please help
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1 Reply

Community Manager
Community Manager

@Daneschlyer Our support team has taken a look at your account and have confirmed that your account is currently upgraded through Apple.

Subscriptions purchased on iOS devices (iPhone, iPad, iPod Touch) are billed through Apple, so any billing discrepancies are handled by their support team.

To request a refund through Apple, please follow these steps from a computer or mobile device:

  1. Visit this link
  2. Sign into the Apple ID account that was billed.
  3. Find your Pandora Radio purchase and select Report a Problem next to it.
  4. Select the problem from the drop down list and enter any notes in the comments box.
  5. Select Submit.

For additional help with your purchase, go to Subscriptions and Purchases Support.

Even though it is Apple's policy not to issue refunds for subscriptions you've purchased through Apple, they will make an exception in certain cases. They should reply to your request within 24 hours.


In the future if you need to contact our support team directly for assistance, you can send them a message here

Thanks for being a part of the community!

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