Direct billed - Switch to Best Buy subscription

[Emlchand]

I was on the monthly Premium subscription but Best Buy had a promotion for an annual subscription.  After getting confirmation through Best Buy, I cancelled my monthly subscription (which will still be active until January 9) and tried to activate my new subscription.  But I keep getting a "something went wrong" screen on the Pandora site.   Do I need to wait until January 9 when my previous subscription expires?  Or should I try to register a new account with an alternative email?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Emlchand Nice to see you around the Community.

It looks like your account is currently upgraded directly through Pandora.

Existing Pandora Plus or Premium subscribers need to cancel their current subscription before becoming eligible to upgrade through Best Buy.

Once the current billing cycle has expired, you can purchase your upgrade through the Best Buy website or in store.

Hope this helps clarify.

[Smooth-tracks]

I have the same problem. I bought a yearly subscription from best buy on the 13th, my canceled monthly subscription ended on the 17th, but I still get an error message when I try to activate my new yearly subscription. Feels like I wasted money. 

[AdamPandora]

@Smooth-tracks I had our support team take a look, and they mentioned you were able to activate your annual subscription through Best Buy today.

Was there anything else you needed help with?

Let me know.

[jago94]

I have the same exact issue.  Best buy support has given me the run-around and they don't have any idea.  Am I understanding this correct, if I have an active subscription (which I do) then the activation link they emailed me will not work properly?  It HAS to be an unsubscribed account?

...and the previous billing date has to have expired since when you cancel, you still have an account until the billing date lapses??

[AdamPandora]

@jago94 That is correct - you will first need to cancel your current subscription and wait for it to expire before you can sign up for a new subscription through Best Buy.

Once the current billing cycle has expired, you can purchase your upgrade through the Best Buy website or in store.

Hope this helps clarify. 

[eparente7]

Every time I try to activate my Premium account through Best Buy I get this error "We're sorry, something has gone wrong." 

[AdamPandora]

@eparente7 It looks like your account is currently upgraded directly through Pandora.

Existing Pandora Plus or Premium subscribers need to cancel their current subscription before becoming eligible to upgrade through Best Buy.

Once the current billing cycle has expired, you can purchase your upgrade through the Best Buy website or in store.

You can find instructions on how to cancel your current subscription here.

Hope this helps clarify.

[eparente7]

I canceled my subscription yesterday. I wanted to upgrade to Premium from plus and my plus plan was paid for 12 months. Are you saying I have to wait for my 12 month subscription to end? I already purchased this upgrade through Best Buy and do not want to wait 5 months to upgrade. 

[AdamPandora]

@eparente7 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!