Direct billed: Update credit card

[bigjohn25]

How do I update my credit card?

[AdamPandora · Accepted solution]

@bigjohn25 It looks like your account is upgraded directly through the Pandora website.

Check out this thread for instructions on how you can update your credit card: Update billing info - Direct Billed

Hope this helps!

[dovybard]

New credit card and discard old one

[AdamPandora]

@dovybard Check out the accepted solution to this thread for instructions on how to update the card on file for your account.

If you run into any issues, please contact our support team directly for further assistance here.

Thanks for being a part of the Community!

[cwsouthstar]

I need to update my credit card information

[AdamPandora]

@cwsouthstar It looks like your account is upgraded directly through the Pandora website.

Check out this thread for instructions on how you can update your credit card: Update billing info - Direct Billed

Hope this helps!

[Lacey2023]

I need receipts emailed to me please for June through September

[AdamPandora]

@Lacey2023 Those receipts have now been emailed to you.

Hope this helps!

[Lacey2023]

I am missing a receipt from August

Moderator Edit: Removed Personal Info

[AdamPandora]

@Lacey2023 I have re-sent your receipt from August via email as well.

Let me know if you still aren't seeing it on your end.

[KATHYKING]

I need help to change my credit card payment. I don't know how it gets paid now.

[TannerPandora]

Hi @KATHYKING 

I checked your account and you are direct-billed through Pandora. You can update your information through the subscription section of your account.

This is more easily done through a computer, but you can update through mobile device.

If you're using a computer:

• You'll need to make sure you're logged into your Pandora account and then go to your subscription details page.

If you're using a mobile device:

• Go to the Pandora website.
• Select the menu icon (three horizontal lines) in the top left.
• Then tap Subscription. (Log in to your account if prompted. You may need to select Subscription after logging in)

[andrewgrade]

i have a new credit card number

[sublimetart]

My debit card number changed. The only option I now see to change the card information is to "update" my subscription as it appears it was cancelled by being billed to the old card.

However, I don't want to lose ten years of curated playlists I have made 

If I select the "upgrade" option, which is the premium account I have had for years, will I lose everything stored in my account?

And why isn't there a simple method of updating payment information? I really have no idea how I initially signed up, but I checked PayPal and Google and I don't pay through them for the app. To the best of my knowledge I signed up directly through Pandora.

TYIA

[Nancy815]

Change credit card in file

[AlyssaPandora]

Hey there, @Nancy815 @sublimetart.  👋

I moved your posts over to this existing thread: Direct billed: Update credit card

Sorry for any trouble you've experienced. Looks like you're both upgraded directly through our website. Please use the following directions to change your billing information or subscription plan.

To change your subscription from a computer:

1. Using your computer, log in to the Pandora website.
2. Click the icon (initial or picture) in the upper right corner > Settings > Subscription.
3. Enter your new billing information or click Switch Plans to choose a different subscription plan.
4. Click Save when finished and enter your current password when prompted for confirmation.

To change your subscription from a mobile device:

1. Go to the Pandora website.
2. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)
   • Select Update to enter your new billing information and Save your changes.
   • Select Switch Plans to change your subscription option and Confirm.

Any changes you make to your billing information or subscription plan will take effect upon the next renewal date.

++

@sublimetart updating your payment information or upgrading your account won't cause you to lose your playlists, stations, or thumb feedback. If you have any trouble with this, our team is happy to help here: Email us

Hope this information is helpful. 🎧