Error Message: "Sorry, your payment information is not valid"

[AdamPandora]

Are you receiving the "Sorry, your payment information is not valid" message when attempting to upgrade or update your payment for Pandora?

Check the accepted solution below for the various reasons on why that may be happening. ⬇️

[AdamPandora · Accepted solution]

Error Message: "Sorry, your payment information is not valid"

When attempting to upgrade or update your payment on Pandora, you may receive this error message for a variety of reasons.

Please consider the following actions that have been helpful in this issue’s resolution - 

• Contact your bank to make sure they haven’t put a security measure on the payment.
• Open the Pandora website in a new window. 
• Clear your browser history and cache and open the Pandora website to try the payment again

If you continue to have problems after attempting the above steps, please do not hesitate to contact our support team here.