Error Message: "Sorry, your payment information is not valid"

[waikikipopup]

I am having the same issue. Please help @AdamPandora 

[AdamPandora]

@Hunter9375 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Disamaria]

Why can you just give a straight answer. I have the same issue and looking for solutions. Is their a number we can call to speak with someone directly????

[AdamPandora]

@Disamaria I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

[hnry_gns]

I have been on the family plan for the past year and it looks like I been kicked off it. Now I am trying to get signed back up but it keep telling me that my card information is not correct when it is and something went wrong try again later. I have tried paying with paypale and get the something went wrong try again later. Can you please help?

[GeraldPandora]

Hey @hnry_gns

Thanks for bringing this to our attention.

I've moved your post to an existing thread under Error Message: "Sorry, your payment information is not valid".

I have created a ticket with our support team for you and they will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[verity2022]

@AdamPandora  I have been trying to upgrade my Pandora account for several days now. However, every time I try to upgrade to Pandora Premium, I receive an Error Message saying, "Sorry, your payment information is not valid. Please update your details." I have chatted and emailed with 2 contact specialists and nothing has worked. I just want to listen to ad-free music!! Please help!!

[AdamPandora]

@verity2022 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[verity2022]

@AdamPandora I have replied back to the email (about an hour ago) saying the steps sent haven't fixed my problem. Is there anything else I can do?

[gebilderback]

My debit card expired. When I tried to update it, my family subscription was cancelled. 
i keep getting error message of “your payment information is not valid. Please update your details.” I tried 3 different cards and I the same message.

I tried on my computer and from my phone.

[GeraldPandora]

Hi @gebilderback!

I've moved your post to an existing thread under Error Message: "Sorry, your payment information is not valid".

I have created a ticket with our support team for you and they will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[MinnieP]

Every time I input my new payment information I get a message stating that my card is invalid.  My bank said Pandora keeps saying that the incorrect CVC is being used. Everything has been verified by my bank.

[AdamPandora]

@MinnieP I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[MinnieP]

Thank you Sent from my T-Mobile 4G LTE Device

[AdamPandora]

Always happy to help, @MinnieP.  

[chaswhit]

I tried to update my new information and it says that it is incorrect, but it isn't.  Don't know what else to do.  Only expiration date and code changed.  Please advise.

[AdamPandora]

@chaswhit I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[djac]

Same problem Can't update new card info ,even though it is correct.

[AdamPandora]

@djac I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[clarkorama7]

I'm trying to renew our subscription and it won't accept my credit card information. I have updated the zip code in my settings, but it continues to default to another zip code and says the card information is wrong. Please advise.

[AdamPandora]

@clarkorama7 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!