Error Message: "Sorry, your payment information is not valid"

[waikikipopup]

I am having the same issue. Please help @AdamPandora 

[KaptOreo]

Every time I enter my payment info it says that it is incorrect. It effing is not! 2 different cards entered multiple times cannot be incorrect!

Why tf does it always have to be something? Why can't anything just work!?! Ffs!

I am trying to set up a secondary account for a family member and it's rejecting all attempts!

Do you hate money?! Fix it!

Moderator Edit: Format

[AdamPandora]

@KaptOreo I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[GoodPizzaPie]

Same here ... @AdamPandora, please help.  I want to give you money.  haha.  

[AdamPandora]

@GoodPizzaPie I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Siinrajiaal]

Moderation appears to lack ANY sense of urgency. Any way I can report moderation for being unhelpful? 😕

I ALSO have a support Ticket regarding my Payment Method, and I ALSO am frustrated at this ridiculous problem that PANDORA has not solved in more than a YEAR!

[AdamPandora]

@Siinrajiaal It looks like this is the first time you've posted on the Community.

We do our best to answer any questions we see posted.

Since this isn't an issue that can be resolved through the Community, the accepted solution to this post points users to our contact form so that they can reach out to our support team directly for assistance.

I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[theresadeb]

I was subscribed using Military discount and everything was working fine.  No commercials.  Recently I received an email telling me to update my payment info.  I tried with 2 different cards and even PayPal, and I keep getting Sorry, your payment information is not valid. Please update your details.

I cannot call or chat with anyone and I have yet to get the promised email for support.  Please help.  So many people with this problem!!

[AdamPandora]

@theresadeb I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!