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Error message when accepting Family Plan invitation

dejameser
Local Performer

I sent an invitation. Person cannot accept the invitation and get this error message.

The following error was encountered while trying to retrieve the URL: http://pxsg.pandora.com/ls/click?

Unable to determine IP address from hostname pxsg.pandora.com

The DNS server returned:

Moderator Edit: Edited title for clarity

Labels (2)
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3 Replies

AdamPandora
Moderator
Moderator

@dejameser I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Hairapysings
Local Performer

I signed up for the family plan. Every one of my invitees have received a message once clicking on the email from Pandora that says

 Your connection is not private

 Attackers might be stealing your information from pxsg.pandora.com.....

 Anyone else experience this issue?

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AdamPandora
Moderator
Moderator

@Hairapysings I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos