cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error message when accepting Family Plan invitation

dejameser
Local Performer

I sent an invitation. Person cannot accept the invitation and get this error message.

The following error was encountered while trying to retrieve the URL: http://pxsg.pandora.com/ls/click?

Unable to determine IP address from hostname pxsg.pandora.com

The DNS server returned:

Moderator Edit: Edited title for clarity

Labels (2)
0 Kudos
3 Replies

AdamPandora
Community Manager
Community Manager

@dejameser I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
New music alert!: Picks of the Week (11.4.24)


0 Kudos

Hairapysings
Local Performer

I signed up for the family plan. Every one of my invitees have received a message once clicking on the email from Pandora that says

 Your connection is not private

 Attackers might be stealing your information from pxsg.pandora.com.....

 Anyone else experience this issue?

0 Kudos

AdamPandora
Community Manager
Community Manager

@Hairapysings I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
New music alert!: Picks of the Week (11.4.24)


0 Kudos