Error message when managing subscription

[yashudog]

When I go to invite someone to my family plan, I get the message “subscriptions not available- try again later.” Why is this happening?

[AdamPandora]

@yashudog Welcome to the community!

If you are managing your family plan subscription from a computer, does that error message pop up when you attempt to send an invite using a different browser using the steps listed on this page?

Let me know.

[yashudog]

I tried using the link to the page you sent me and I now get this message: "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon." It is frustrating because I was able to add the rest of my family. My little guy is upset because his email is the only one that will not go through.

[TannerPandora]

Hey @yashudog, check your community private messages, I've reached out to follow up. 😃

[yashudog]

I have tried everything that you have mentioned and this email still will not go thru.  When I try to send it from my phone app, I still get the message, “subscriptions not available- try again later.”  When I go to the "Manage your Subscriptions" page from my computer, I get the message "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon."  I do not understand why this is happening, and I am beginning to get angry because I am paying for a Family Subscription that one of my family members cannot use!!!

[AdamPandora · Accepted solution]

@yashudog I have confirmed with our support team that they will be sending you a message via email to the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to look into this further with you.