cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Family Plan member email update

AR1
Local Performer

Family Plan member updated (changed) email on their device, which went fine. Under Manage Family Plan in main account, old email for that member is displayed and indicates Active. The new email is not displayed. Is the new email tied to the old email? Can you update the old to reflect the new or must a new invite be sent to the members new email? 

Labels (1)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@AR1 Updating the email address on their account shouldn't have affected their status on your Premium Family subscription.

That change would have reflected automatically on your plan.

Based off of your description, it sounds like they may have created a brand new account, vs. updating their original account with a new email address.

I am going to have someone from our support team reach out to you privately via email to help get this straightened out.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos
1 Reply

AdamPandora
Moderator
Moderator

@AR1 Updating the email address on their account shouldn't have affected their status on your Premium Family subscription.

That change would have reflected automatically on your plan.

Based off of your description, it sounds like they may have created a brand new account, vs. updating their original account with a new email address.

I am going to have someone from our support team reach out to you privately via email to help get this straightened out.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos