Family member hearing ads on Premium Family

[mgarcia]

Hi just subscribe to pandora family plan on July 9,2026 I invited a family member, and he keeps hearing advertisements I did followed all the instructions that was given to me, but the same thing keeps happening he's on a free trail for a month till October I'm thinking once trail is over it will continue with the family plan with no advertisement I'm already getting frustrated in doing everything

Moderator's edit: Title changed for clarification.

[LeonPandora]

@mgarcia Welcome to Community!

I'm sorry to hear your family member is seeing ads on his account.

We're happy to take a look into this. I've gone ahead and created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!