Billing * Subscription Renewal * NOT accepting multiple forms of Payment * Help

[julie254]

annual subscription .... every credit card is declined including the card already on file. i cancelled and tried to resubscribe. error message is "payment info not valid please update your details".... already submitted a help ticket....please open a billing case and manually update payment so i can renew. 

[LeonPandora]

@julie254 Welcome to Community!

Sorry to hear you were having troubles updating your credit card information.

I see you had an open case with our support team regarding this issue. It also looks like you may have been able to update your credit card information.

If you need any further assistance with your account, please let me know.