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Family premium

sketti_hotdog
Local Performer

Today we upgraded to Pandora family premium. Why is the extra family member who now has an account hearing ads after they thumbs down a few songs? I thought with the premium subscription no ads would play. Please advise.

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LeonPandora
Moderator
Moderator

@sketti_hotdog, welcome to Community!

I see that invite was sent to join your Family plan; however, it appears like it haven't been accepted.

I've gone ahead and manually added your family member to your plan from my end - they should now be good to go.


If they continue having troubles on their account, please let me know.

Leon | Community Moderator
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