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Gift subscription activated on wrong account

Jinman
Local Performer

I purchased a gift subscription for a friend. Had it emailed to myself. Clicked on the link to see what it looked like. Think I activated it on my account by accident. How do I remove it from my account so they can utilize the gift code?

 

Moderator Edit: Edited title for clarity

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5 Replies

AdamPandora
Community Manager
Community Manager

@Jinman Our support team has confirmed that they already have an open case with you regarding this issue.

Keep an eye out for their email reply and they will be happy to look into this further with you.

Thanks for being a part of the community! 

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Wellerbe1
Local Performer

have a code

 

 

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AdamPandora
Community Manager
Community Manager

@Wellerbe1 I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

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Wellerbe1
Local Performer

my lg home therater system has your app when i click on  it it gave me a code and websiite witch i did but it was the wrong account

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AdamPandora
Community Manager
Community Manager

@Wellerbe1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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