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Unable to change credit card info

ronewing54
Local Performer

When trying to change my credit card info it prompts me to to enter my security code of my old card that was hacked and therefore I destoyed the card and no longer have that code. your site will not let me change my credit card info without that code. what do I do

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3 Replies

AdamPandora
Moderator
Moderator

@ronewing54 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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mountainmantooo
Local Performer

HA, HA, I was told to wait until I hear ads then try to change my payment info...Just a guess, but that probably won't work either. A 3 day problem so far.

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GeraldPandora
Moderator
Moderator

HI @mountainmantooo,

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Gerald | Community Moderator
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