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Gift subscription redeemed on wrong account

Blaine87
Local Performer

I gifted my father a plus subscription and he accidentally redeemed it under my account instead of his. How can I change it to his account? Thanks, 

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AlyssaPandora
Moderator
Moderator

Hey there, @droz1742. 👋

Thanks so much for sharing the gift of Pandora Plus!

We did receive your email. I've checked in about this issue, and someone from our User Support team will be in touch with you soon regarding the gift subscription. 📬

Appreciate your patience. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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5 Replies

AdamPandora
Moderator
Moderator

@Blaine87 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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droz1742
Local Performer

I have this same issue. The gift recipient applied it to the wrong account. I submitted a ticket to support (Case #: 03286970) but have yet to hear back from anyone...

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AlyssaPandora
Moderator
Moderator

Hey there, @droz1742. 👋

Thanks so much for sharing the gift of Pandora Plus!

We did receive your email. I've checked in about this issue, and someone from our User Support team will be in touch with you soon regarding the gift subscription. 📬

Appreciate your patience. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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droz1742
Local Performer

Support team has resolved this for me. Thank you for your help!

AlyssaPandora
Moderator
Moderator

No problem at all, @droz1742.

Happy listening! 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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