Hearing Ads on Paid Account

[RayNivens]

I have been a Pandora subscriber for years. All of a sudden all my channels are deleted and now I get commercials. Does Pandora have a customer service?I need resolution soon.

My subscription has been altered. All my channels lost and now commercials. I need a fix soon. Does Pandora have any type of customer service?

Moderator Edit: Merged posts

[TannerPandora · Accepted solution]

Hi @RayNivens 

Welcome to the Community!

I understand how frustrating it must be to lose access to your subscription and stations. I took a closer look at the Pandora account linked to your community profile and see that it was just created recently, which suggests you may have another Pandora account under a different email address.

I've escalated your post with our Care Team so they can help track down your original account. They’ll reach out to you directly at the email address connected to this profile (ending in @gmail.com).

Please keep an eye out for their message, and thanks for your patience in the meantime.

Note: Please do not post any personally identifying information such as your email or phone number, since messages in this space are public. Thank you!