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I cannot cancel my subscription

gatrbri
Local Performer

I have been trying to cancel my subscription but the option is not available.  I was charged $40 last October and I want to make sure I don't get charged again.  The payment went directly to Pandora.  I do not have a subscription through amazon or google play.  I did the chat thing then it said I could talk to someone over the phone but then it asked for CC info for $5 payment.  Online says there is no phone support.  I just want to make sure I do not get charged any more money for something that I don't have or want.

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LeonPandora
Moderator
Moderator

@gatrbri Welcome to Community!

Sorry to hear you're having troubles cancelling your subscription. I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply and they will be happy to look into this further with you.

Thanks for your patience in the meantime!

Leon | Community Moderator

Join the discussion in Community Chat
>> The Listener Lounge: Community Blog

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1 Reply

LeonPandora
Moderator
Moderator

@gatrbri Welcome to Community!

Sorry to hear you're having troubles cancelling your subscription. I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply and they will be happy to look into this further with you.

Thanks for your patience in the meantime!

Leon | Community Moderator

Join the discussion in Community Chat
>> The Listener Lounge: Community Blog