I cannot get anything on my radio plays ok on my computer

[howardbosler]

SUNGALE radio I try several week=ends and still not able to access internet

[AdamPandora · Accepted solution]

@howardbosler Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[gtashjian]

the record icon is just spinning when I hit play.  This is happening on my computer.  I can get it to play on my iphone.

the ads play but not the music.

[AdamPandora]

@gtashjian Could you tell me a bit more about what is happening?

1. Are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[humpback]

I can listen on my phone and tv, but not my computer, windows.

[AdamPandora]

@humpback Could you tell me a bit more about what is happening?

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with on this. 🤝