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Incorrect login error when accepting Family Plan invitation

Jstoeltzing
Local Performer

I added members to my family plan. Two of the members I am currently with click on accept invite in the email. When they try to sign in it says wrong username or password. We changed both their passwords and it still gives us this message. We can go back to regular pandora app and sign in with the password no issues but they still can't join my family plan.

 

What gives? If I'm paying for this why doesn't it work?

 

Moderator Edit: Edited title for clarity

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35 Replies

Bigrob43
Local Performer

I’ve send email invitations to family members and when they accept and follow link to log in it says there’s an error. Even tried it with my daughter who just became a Pandora member and still she gets the same message. May someone help please 

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Jess3
Local Performer

I am having the exact same issue.☹️

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AdamPandora
Moderator
Moderator

@Hagerman18 Since it sounds like your wife is the master account holder of the Premium Family plan you are trying to join, she will need to be the one to contact our support team directly to further assist with this.

Have her submit her message directly through our help page here.

Adam | Community Moderator

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AdamPandora
Moderator
Moderator

@Bigrob43 I have added your feedback to the ticket we currently have open with the engineers who are looking into this.

In the meantime, someone from our support team will be contacting you privately via email to help get those accounts added to your plan.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

AdamPandora
Moderator
Moderator

@Jess3 I have added your feedback to the ticket we currently have open with the engineers who are looking into this.

In the meantime, someone from our support team will be contacting you privately via email to help get those accounts added to your plan.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@kpopp I have added your feedback to the ticket we currently have open with the engineers who are looking into this.

In the meantime, someone from our support team will be contacting you privately via email to help get those accounts added to your plan.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Ramos509 I do see you have an open case with our support team regarding this issue.

If you run into any other issues, make sure to reply back directly to the last email they sent, and they will be happy to further assist.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Benmoyer We're aware of this issue and are currently investigating. In the meantime, I've asked someone from our User Support team to follow up with you about your current invitation(s). 

Please be on the look for their reply. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Hosty25 have added your feedback to the ticket we currently have open with the engineers who are looking into this.

In the meantime, someone from our support team will be contacting you privately via email to help get those accounts added to your plan.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Whytwoolf We're aware of this issue and are currently investigating. In the meantime, I've asked someone from our User Support team to follow up with you about your current invitation(s). 

Please be on the look for their reply. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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turnerbsam
Local Performer

We have upgraded and sent out invites, but when they try to accept the invite, it sends them to a login and says password denied.  There is no place to set up a new password for each account set up.  

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AdamPandora
Moderator
Moderator

@turnerbsam I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Kimberlej
Local Performer

I am having the same issue. I send my daughter an email invite and she can login from the computer but the app will not work, we get an incorrect email or password error even though it’s correct login info. Someone please advise, paying for this upgraded service that isn’t working. 

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AdamPandora
Moderator
Moderator

@Kimberlej I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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rconnell1965
Local Performer

I'm having the same problem.  Please create a ticket and have someone contact me.  Clearly this is a bug that needs to be fixed so that others are not inconvenienced.

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AdamPandora
Moderator
Moderator

@rconnell1965 No problem.

I have created a ticket with our support team for you as well.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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