Invalid card information error when upgrading

[lzbthllr]

There was an outage last week, and my account was fine until today and then today my Pandora started spitting out ads and I have had the plus for years. Then when you try to hit upgrade, it brings you back to the music screen and then when I put card information in it says invalid card information?

Moderator Edit: Edited title for clarity

[MariaPandora · Accepted solution]

Hi @lzbthllr , thanks for posting.

I checked the Pandora account linked to your community profile and it looks like you were able to upgrade to Pandora Plus since you created this post.

Also, I checked our system and it looks like you have an open case with our support team through email.

To avoid any cross-communication, we are going to follow up there. They will be contacting you privately via email to help look into this further.

Thanks for your patience in the meantime!