Invalid payment error when updating card on file

[kransa]

I’m in the same situation. The site keeps saying my card is invalid when it is not. I’ve tried different cards, different search engines, my phone.

I am having the same issues as others. I tried to update my payment information and it told me the payment information wasn't valid. I tried different cards, different web browsers, even my phone. Nothing worked. The support person said I would need to speak with my bank. Why would the bank all of a sudden deny?

I had this same issue back in November.

I've had Pandora for years. I don't want the subscription to lapse and end up having to pay the higher price to start over again.

Moderator Edit: Edited title for clarity, Merged comments

[AdamPandora · Accepted solution]

@kransa I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[whereisyoko12]

Trying to subscribe but it kept saying my payment methods are invalid even  after trying it with different cards. 

[AdamPandora]

@whereisyoko12 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Cdog115]

I’m in the same situation. The site keeps saying my card is invalid when it is not. I’ve tried different cards, different search engines, my phone.

I am having the same issues as others. I tried to update my payment information and it told me the payment information wasn't valid. I tried different cards, different web browsers, even my phone. Nothing worked

[AdamPandora]

@Cdog115 Check out this thread for more informaiton around the error message you are receiving: Error Message: "Sorry, your payment information is not valid"

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Lb86]

sorry your payment information is not valid. please update your details.

I'm trying to update the expiration date on my credit card and keep getting the above response. I have tried to delete and tried other cards and get the same response every time. please help

[AdamPandora]

@Lb86 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[Lb86]

I’ve tried 3 different cards and also tried outright cancelling my subscription. It won’t even let me cancel my subscription. Please help
Sent from my iPhone

[flawedkaos]

I have been trying to upgrade my plan from Plus to Family but I keep getting "Sorry, your payment information is not valid. Please update your details". I try to put in a different valid working card and get the same issue. I tried to delete the card but the delete card button does nothing. So I can't change, update, cancel or do anything with my subscription. I tried a different account and have the exact same errors. The card that is currently on the account is cancelled and I guess if Pandora doesn't want to fix this issue that has been going on for a year or more, guess my subscription will just end. I submitted a ticket but the "rep" Ivan keeps giving me copy and pasted answers from the help section so that is not helpful either. And the new reps that reach out refuse to read previous replies and just do the same thing. Seeing as this is a common yet unfixed issue I guess Pandora is ok with the continue loss of customers due to fixable issues. Guess when my subscription ends I'll just switch to Spotify or something that wants my money.

[AdamPandora]

@flawedkaos I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!