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Limit on Premium Access sessions

tomasbrooks00
Local Performer

I can not access my playlist I created

It says I have hit my limitations how long do I have to get access to my playlist collection 

Moderator Edit: Edited title for clarity

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50 Replies

lgindc
Underground

But as many others have asked, how long will this "temporary limit" last?

Also: It's hardly fair to call it a "limit" if the limit of songs I can choose now is ZERO.

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MariaPandora
Moderator
Moderator

Hi @Freakyrockstone, glad to see you around!

To keep thigs in order I moved your post to this existing thread: Limit on Premium Access sessions.

It looks like your account is currently upgraded to Pandora Plus, however, you've been using Playlists which are a Premium-only feature.

To learn more about the different features of Pandora Plus and Pandora Premium please check the accepted response on the thread: Pandora Plus vs. Premium.

In order to see, edit or play your playlist you need to have a Premium subscription or activate a Premium session. The Premium session allows you to interact with an ad to access on-demand content and other Premium features (like Playlists) at no cost.

Due to licensing restrictions, we have to limit the number of Premium sessions per account, so if you use them a lot you may reach the temporary limit you are currently experiencing.

If you'd like to see if you're eligible for a longer trial or upgrade to Premium, 
visit our website.

To learn more about Premium and these complimentary sessions please
 visit our Help page.


I hope this is helpful.

 
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lillyanroseneal
Local Performer

yes i wanna know how i can get rid of my limit and just watch ads to listen to music

 

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AlyssaPandora
Community Manager
Community Manager

Hey, @lillyanroseneal. 👋

Thanks for your feedback around this; I completely understand where you're coming from.

Due to licensing restrictions, we have to limit the number of Premium sessions per account. If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website.

 Hope to see you around the community space more often! :pandora:

Alyssa | Community Manager
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BBz
Local Performer

so while I was trying to listen to my playlist it said I hit a limit can you please tell me how long I'll have to wait

 

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Speedcuber
Up & Coming Artist

In my experience, the wait is about a day and a half I believe. Maybe two, I am not completely sure.

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Speedcuber
Up & Coming Artist

@BBz, the wait is annoying.

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Mezzmarr
Local Performer

Well guess I’m canceling plus then if it don’t remove the limit then it’s not worth it. Literally the only reason I got plus was I thought it removed the limit.

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James_DuFrain
Local Performer

I am not able to get a premium account but it says i have hit a limit to by watching ads to listen how do i fix that?

Look at my problem See my problem

LookLook

Moderator Edit: Merged comments

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AdamPandora
Community Manager
Community Manager

@James_DuFrain I moved your post over to this existing thread: Limit on Premium Access sessions

Check out the accepted solution for more information around this.

I hope this helps explain.


Adam | Community Moderator
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kduhaime342
Local Performer

But for how long does this restriction last?!? I have been waiting for 2 days for Peets sake! Can you add a timer to the limit? Please?

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