You can cancel your subscription at any point to stop any future payments. To avoid being charged again at your renewal date (or at the end of your free trial period), be sure to cancel your subscription or trial at least 24 hours beforehand.
Cancel your subscription from a computer:
Cancel your subscription from a mobile device:
Once cancellation has been completed, your current subscription benefits will be active until your expiration date.
* If your Pandora account is registered under an email address you no longer have access to, or if you do not remember what email address the account is registered under, please write to Support directly for further assistance.
I received a gift certificate from Smile Direct Club, and the gift was Pandora Premium for 2 months, and I received an email stating that I will be charged if I don’t cancel, I just don’t want to be surprised with hidden fees so please help!
@Brone18 I moved your subscription to this thread since your account is currently on a trial directly through Pandora.
You can cancel your trial at any time before it renews to prevent any charges from occurring with the instructions provided above.
Hope this helps!
Hey there, @Karl. 👋
Sorry to hear that you've been having some trouble.
I moved your post over to this thread to keep the community space organized: Manage subscription: Direct Billed
A member from our User Support team has contacted you via email to assist with your subscription.
Keep an eye out for their email by checking your spam / junk folder too, if you don't see it.
Hey, @JayTee88. 👋
Sorry for any confusion. Feel free to check out @AdamPandora's post about how to cancel the automatic renewal of your free trial subscription directly through our website here: Manage subscription: Direct Billed
A specialist from our User Support team will reach out via email to help out with this.
I am having a hard time trying to figure out what method of payment I used when I signed up for a free trial of Pandora Premium. I have checked Google Pay, my credit card, my bank account, Paypal...just about everything I can think of. None of them are showing a subscription, so I can't cancel. My trial ends in a few days, and I would really like to know how to figure this out so that I don't get charged. It sure would be nice if the payment method used was listed under my Pandora account instead of having to spend an hour perusing all of my accounts and wasting my time!
@morganjennyann I moved your post to this thread since your old account is upgraded directly through Pandora.
You can follow the instructions I provided in my message above to cancel.
In the meantime, I will also have someone from our support team contact you via email to help make sure this gets taken care of.
Please keep an eye out for their message.