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Re: cancel

Moderator
Moderator

@Littlebit9988 Our support team mentioned they were able to help resolve this with you over chat.

If you have any additional questions, make sure to reply back directly to the transcript that was emailed to you.

Hope we continue to see you around the Community! 😁

Adam | Community Moderator

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Cancel paid subscription

Local Performer

I am trying to cancel my subscription before it debits my acct and when i log intp pandora and click on subscriptions the only thing it shows me is that I have Pandora Premium and in small print under that it says go to pandora.com but I am already on pandora.com, someone please help !!!

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Re: Cancel paid subscription

Moderator
Moderator

@Lee0816 It looks like your account is upgraded directly through Pandora.

If you wish to cancel, you can find instructions on how to do so on the accepted solution to this thread. 

Hope this helps! 

Adam | Community Moderator

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Cancelling my subscription

Local Performer

Need some help. I’m trying to cancel  my trial subscription. I see nowhere in my account where I can do that

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Re: Cancelling my subscription

Moderator
Moderator

@tmistry288 Based off of what I am seeing, the Pandora account connected to your Community profile was signed up for a 90-day trial to Pandora Premium on 05/28/2020.

I also see you were able to cancel that trial back in July to prevent it from renewing at the end of the 90 days. 

Your trial ended on 08/26/20 and your account has already reverted back to the free service - no charges were made. 

Is this the subscription you needed help canceling?

If not, let me know and I can get you in touch with our support team for further assistance.

Adam | Community Moderator

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Re: Want Pandora Premium trial

Local Performer

i want to cancel premium

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Re: Want Pandora Premium trial

Moderator
Moderator

@Raw433 I moved your post to this thread to keep the Community organized: Manage subscription: Direct Billed

If you wish to cancel, you can find instructions on how to do so on the accepted solution

Hope this helps! 🤝

Adam | Community Moderator

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Re: Cancel subscription

Local Performer

how do i cancel pandora subscription

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Re: Cancel subscription

Moderator
Moderator

@P0511272 I moved your post to this thread to since your account is currently upgraded directly through Pandora: Manage subscription: Direct Billed

Check out the accepted solution to this thread for instructions on how to cancel.

Hope this helps! 😎

Adam | Community Moderator

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Re: Manage subscription: Direct Billed

Local Performer

Am unable to cancel my subscription.  Keeps telling me there is a problem.  Please cancel... I have the $4.99 plan. 

 

Moderator Edit: Removed Personal Info

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Re: Manage subscription: Direct Billed

Moderator
Moderator

@roseanns1 I will have someone from our support team contact you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 

Adam | Community Moderator

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Cancel

Local Performer

How do I cancel?

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