No option to manage family plan

[KCsNana]

I can't manage members, send invites or anything. I can switch plans or cancel, can someone help?

Thanks

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@KCsNana You should be able to manage your family plan as long as you are logged into the master account.

To invite someone to your family plan or manage your plan:

1. Make sure you're logged in with your master account (the one you used to upgrade to Premium Family);
2. Visit the Subscription section of the account.
3. Select Manage Family to view the main family plan management page;
4. Send a family plan invite to an email address your family member can access, even if it's different from the email address on their Pandora account. (They'll be able to enter the login information for their Pandora account later, even if its under a different email.)
5. Have them open the invite email, and follow the prompts to add their Pandora account to your family plan or create a new Pandora account if they don't have one.

+++++++++++++++++++++++++

I've also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Mamacass]

Hi, I am an unable to manage our family plan. Under subscriptions, there is no manage option although I am the primary account holder.

[MariaPandora]

Hi @Mamacass ,

Welcome to Community! Sorry for any trouble.

I moved your post to this thread No option to manage family plan.

As the primary account holder you should be able to manage your family plan with the following steps:

If you're using a computer: 

• You'll need to make sure you're logged into your Pandora account and go to your subscription details page.

If you're using a mobile device:

• Go to the Pandora website.
• Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)

I hope this helps. If you continue to have trouble let me know.

[Pmf349]

It doesn’t, program your app to work right manage family is missing 

[AdamPandora]

@Pmf349 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!