No subscription showing in settings to cancel

[ruochendai]

Please contact me to cancel my subscription.  I have looked every possible place to cancel and all of my devices say that I don't have a subscription, however I am being charge $4.99 each month

Moderator Edit: Edited title for clarity

[gshaner]

Please contact me to cancel my subscription.  I have looked every possible place to cancel and all of my devices say that I don't have a subscription, however I am being charge $4.99 each month

**email**

Gina

mod edit: personal information and title for clarity

[TannerPandora]

HI @gshaner Thanks for posting to community! I've moved your post to our subscription section to keeps things organized. 

Sounds like you may have more than one account since the account associated with your community profile is not currently upgraded. 

I've reached out to our User Support team to follow up with you about this. Please be on the look out for an email from them. 

Thanks again for being part of communtiy! 🎧

[vadzuris]

OMGosh, I'm so sick of searching for the path to cancel my subscription in this app! It must be so buried it's ridiculous. No one should have to reach out to customer service to cancel their subscription. I tried to deal with this in 2020 and again now and I see why I gave up in 2020! I'm sure I won't hear back from anyone again...UGH! I'm so sick of this app and their lack of customer service!

[AdamPandora]

@ruochendai I checked the Pandora account connected to your Community profile, and it does not appear to be upgraded.

If you are paying for a subscription, my guess is that you have a second account registered under a different email address that is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@vadzuris I moved your post over to this existing thread: No subscription showing in settings to cancel

To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded - this would explain why you aren't seeing any options to cancel in your account settings.

This being said, I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[NancieMrivera]

i would also like help with this because im getting charged too i dont remember putting in  my card info if i did it was for the free trial for some reason its coming up as options to get upgraded as if i dont have a subscription but im being charged..and i only use one email for everything so i shouldnt have an email different than the one im using now.. is there any way Pandora can delete my subscription themselves?

[AlyssaPandora]

Hi there, @NancieMrivera. 👋

Thanks so much for posting about this. Looks like you're already in contact with someone from our User Support team via email. Please follow up with them as they can assist with those charges. 

We appreciate your patience during this process. 🎧

[Timbuck]

Unsubscribe me from the account please

[AlyssaPandora]

Hi there, @Timbuck. 👋

Nice to see you around the community space.

At this time, it looks like you have a free Pandora account. There is no subscription to cancel / unsubscribe. Would you still need assistance?

Let me know, and I can help with escalating your issue to one of our User Support team members via email. 

[11happythoughts]

$4.99 still being deducted with ads - been with Pandora for years - time to jump ship!

Check settings and no subscription tab to remove bank account information and yes from the statement it is directly from Pandora internet.  Possible confusion due to two different email addresses.  Now, I just want to delete subscription with the assurance no more $4.99 a month deduction!

Thank you!

[AdamPandora]

@11happythoughts I moved your post over to this existing thread: No subscription showing in settings to cancel

To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded - this would explain why you aren't seeing any options to cancel in your account settings.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[11happythoughts]

Thank you, Adam!  I will await the email.

Moderator Edit: Removed Personal Info

[AdamPandora]

No problem, @11happythoughts.

I have passed that additional feedback along to our support team.

Thanks again for your patience!

[Klowers]

How do I cancel trial subscription

[AdamPandora]

@Klowers To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded - this would explain why you aren't seeing any options to cancel in your account settings.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Desiree]

I've been trying to cancel my subscription for days, it doesnt even show my subscription in my google play subs even though im set to be billed for it tomorrow, why do they not have a way to contact their customer support?

[AlyssaPandora]

Hi there, @Desiree. 👋

Thanks so much for letting us know about this. 

Looks like the Pandora account associated with your Community profile isn't upgraded. It sounds like you may have a second account. Since this involves your account info, I've escalated your issue to a member of our User Support team. Someone will be in touch via email to offer further assistance. If you don't see their email soon, please be sure to check your spam / junk folder. 🎧

[ImLuvNDaBeach]

I too have tried to unsubscribe but cannot figure out how. Please assist. Thank you.

[AdamPandora]

@ImLuvNDaBeach It looks like your account is upgraded directly through Pandora.

You can find instructions on how to cancel your subscription here: Manage subscription: Direct Billed

Hope this helps!