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No subscription showing in settings to cancel

ruochendai
Local Performer

Please contact me to cancel my subscription.  I have looked every possible place to cancel and all of my devices say that I don't have a subscription, however I am being charge $4.99 each month

Moderator Edit: Edited title for clarity

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66 Replies

Devon_7
Local Performer

So I recently had to change my card on here and I’ve been charged 4 times and I still haven’t  got my premium so I just want refunded for all of it

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AdamPandora
Moderator
Moderator

@Devon_7 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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233
Local Performer

I have also canceled my subscription right after my trial and I’ve still been charged and it won’t let me cancel anything because it says I’m not subscribed but my bank account says I am

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AdamPandora
Moderator
Moderator

@233 To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded - this would explain why you aren't seeing any options to cancel in your account settings.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Jcan
Local Performer

Cancel any you have for me. Two emails

I gave you a credit card ending in 8707. If I still am hearing ads and you make me repeatedly make me change my password.

Unless it is fixed right away CANCEL ALL. PLESE REPLY.

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@Jcan I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ahaney_879
Local Performer

I got this 3 month free trial through the Miles Rewards App and I have no options to change or cancel my subscription!! PLEASE HELP!! I'VE TRIED ALL SUGGESTIONS THROUGH THE APP AND DIRECTLY THROUGH WEBSITE with none of them giving me option to cancel.....

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AdamPandora
Moderator
Moderator

@ahaney_879 I checked the Pandora account connected to your Community profile, and it does not appear to be upgraded.

If you are signed up for a subscription, my guess is that you have a second account registered under a different email address that is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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pmcc5156
Local Performer

I want to cancel my subscription but cannot remember who i initiated it with. I have tried calling pandora, my bank, and searched all the possible subscription sites on the internet - no luck... Help please

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AdamPandora
Moderator
Moderator

@pmcc5156 I checked the Pandora account connected to your Community profile, and it does not appear to be upgraded.

If you are paying for a subscription, my guess is that you have a second account registered under a different email address that is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Iiccah
Local Performer

Hey. Same issue here. I've never made an account with Pandora let alone subscribed to it before, until last week. I don't want it anymore. I'd like to know how to cancel it. More specifically, where at am I subscribed because my Gmail, my PlayStore, My Phone and BankStatements don't show where I'm subscribed nor how to cancel. Help please. (P.S. I don't understand how this can happen. Is Pandora Agreements hacked, holding my money hostage I mean come on.)

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AdamPandora
Moderator
Moderator

@Iiccah It looks like you are on a free trial still, so no charges have actually been processed it - this is why nothing shows on your bank statement yet.

Check out this thread for instructions on how you can cancel: Manage subscription: Direct Billed

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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wittikitty
Underground

I am billed via credit card. Per Pandora advise I cannot find the suggested "switch plan" listed anywhere for me to cancel my subscription. Now I have to wait for a rep to reply - unacceptable. lets just walk up to mount Everest and hand deliver our letter of cancellation, bad business practices. how about put a link directly to cancel the subscription like a respectable business instead of wasting everybody's time.  

this is not helpful since there is no "Switch plan" listed anywhere! 

mod edit: merged comments
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AlyssaPandora
Moderator
Moderator

Hi, @wittikitty. 👋

Thanks for posting about this, and for your feedback.

The Pandora account associated with your community profile is currently registered as free and is not associated with a paid subscription. It sounds like you may have an upgraded account under a different email address.

Someone from our Support team has already reached out to you regarding this. If you don't see their email yet, please check your spam / junk folder to make sure it didn't end up there.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Ztruker
Local Performer

Can someone tell me how to cancel my Pandora subscription. As far as I know I paid directly via Pandora using my credit card so when I follow those directions, I never see "Switch plans" so I can't contiue past that point.

 

Appreciate any help, thanks.

 

I did send in a message to Pandora but have not had a response.

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AdamPandora
Moderator
Moderator

@Ztruker It doesn't look like the Pandora account connected to your Community profile is upgraded.

If you are paying for a subscription, then that means you are doing so on an account registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Ssradford
Local Performer

I can’t find “switch accounts” and “cancel” subscription under subscriptions like the directions say. Help me cancel my subscription. How?

UncleBud
Chart Topper

@Ssradford According to your profile you are a free subscriber. You don't need to cancel a free membership just stop listening of you are not happy with the service.

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AdamPandora
Moderator
Moderator

@Ssradford It doesn't look like the Pandora account connected to your Community profile is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Sandywo10347
Local Performer

Please I want to cancel my percrip.

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