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No subscription showing in settings to cancel

ruochendai
Local Performer

Please contact me to cancel my subscription.  I have looked every possible place to cancel and all of my devices say that I don't have a subscription, however I am being charge $4.99 each month

Moderator Edit: Edited title for clarity

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66 Replies

AdamPandora
Moderator
Moderator

@applevalley I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

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hawk457
Local Performer

How do i contact Pandora too unsubscribe before my trial period is up?

0 Kudos

AdamPandora
Moderator
Moderator

@hawk457 I moved your post over to this existing thread: No subscription showing in settings to cancel

To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

catysun
Local Performer

HI,

  How do I cancel this subscription and cease billing my cash app account on my Iphone ? 

 

0 Kudos

AdamPandora
Moderator
Moderator

@catysun I moved your post over to this existing thread: No subscription showing in settings to cancel

To clarify, it doesn't look like the Pandora account connected to your Community profile is upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

Bethseiler
Local Performer

I am directly billed from Pandora and am unable to cancel my subscription.  THIS IS SO RIDICULOUS!!!!!!!

0 Kudos

AdamPandora
Moderator
Moderator

@Bethseiler I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos