Not receiving family plan invitations

[ButtasBabe829]

Including myself 2 other users. request invite sent on my end to add 3rd user and is pending but the 3rd user never receives email to accept or decline invite. fyi spam was checked.

[jbkfrey]

family plan invites - sent to three different emails, spam checked and resent several times. None of the emails ever received. I’ve submitted 2 help tickets with no response. guess i’ll cancel

[AdamPandora]

@Chianti17 @Tinker11 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@TIG @craig74 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[AdamPandora]

@Kellbell8131 @jbkfrey I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[thepilatesplace]

tppmiami1 has a pandora account but is not receiving family invite

[AdamPandora]

@thepilatesplace Please have the main account holder of your Pandora Premium Family subscription contact our support team directly for further assistance with this here.

Thanks for being a part of the Community! 

[cristindelaney]

Family invite not being received by email. Not in Junk.

[AdamPandora]

@cristindelaney I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Brian_brigray]

I'm trying to send a invite to my wife bit she isn't receiving it in the inbox or spam.

[AdamPandora]

@Brian_brigray I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[weisc]

We recently subscribed to the family plan. Over the course of 3 days I have tried to send and resend invites. No one has received the emails. 

[TannerPandora]

Hi @weisc 

Welcome to community!

Sorry for any trouble with your Family Plan. I'm happy to pass along your experience to the appropriate team for further review.

In the meantime, I can manual add those members now. Looking at your account, I do see two invites have been sent. I've gone ahead and accepted the account under brow****@******** on my end. They should be good to go. If they don't see any change on their end, they may need to sign out and back in.

The account under brun****@******** does not currently have a Pandora account. If they can create a free ad supported account using the same email address, I can manually add them as well. Once they've created the account, just let me know it's done and I can add them on. Be sure to tag my name, @TannerPandora, so I'll be sure to see it.

Let me know if you have any other questions.

Note: Please do not post any private information such as phone numbers, addresses or email addresses directly on community.

[weisc]

Hi @TannerPandora ,

I have updated the correct users to add to the family plan in the invite portion. Only 2 more additions.
Thank you for your help!

[TannerPandora]

Hi @weisc 

No problem! Happy to help.

I've gone ahead and manually added the two additional members to your family account. Again, if they are currently logged in and don't see a change they should log out and back in again.

If they happen to receive the family invite email in the near future, please let them know to go ahead and disregard.

Happy Listening!

[OaklandMike]

My son is not receiving the invitation emails that I have repeatedly sent. I have cancelled and recreated the invite and resent them. We have checked his spam folders also but no invitation has appeared.

[Nirvanafan8675]

My account is having the same issue.

[AdamPandora]

@OaklandMike @Nirvanafan8675 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jocelyn_kvister]

I also have a family plan and my 3rd invitation to my son does not go through. Its not in the junk folder, I have tried many times. 

[AdamPandora]

@jocelyn_kvister I've manually added the account to your Premium Family plan for you.

You can confirm which accounts are now on your plan by navigating to your subscription settings.

As the primary account holder you will select Manage Family to view and make any changes to your family plan.

If you're using a computer: 

• You'll need to make sure you're logged into your Pandora account and go to your subscription details page.

If you're using a mobile device:

• Go to the Pandora website.
• Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)

I hope this helps. Let me know if you have any other questions.

[PAN-PF]

Also have family member not receiving invitations, even after re-adding and re-sending.