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Not receiving family plan invitations

ButtasBabe829
Local Performer

Including myself 2 other users. request invite sent on my end to add 3rd user and is pending but the 3rd user never receives email to accept or decline invite. fyi spam was checked.

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47 Replies

jbkfrey
Local Performer

family plan invites - sent to three different emails, spam checked and resent several times. None of the emails ever received. I’ve submitted 2 help tickets with no response. guess i’ll cancel

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AdamPandora
Community Manager
Community Manager

@Chianti17 @Tinker11 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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AdamPandora
Community Manager
Community Manager

@TIG @craig74 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

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AdamPandora
Community Manager
Community Manager

@Kellbell8131 @jbkfrey I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

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thepilatesplace
Local Performer

tppmiami1 has a pandora account but is not receiving family invite

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AdamPandora
Community Manager
Community Manager

@thepilatesplace Please have the main account holder of your Pandora Premium Family subscription contact our support team directly for further assistance with this here.

Thanks for being a part of the Community! :pandora:

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cristindelaney
Local Performer

Family invite not being received by email. Not in Junk.

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AdamPandora
Community Manager
Community Manager

@cristindelaney I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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