Paid but not receiving upgrade

[Bibsy]

I've been paying for commercail free music yet I'm now getting commercials.

Did something change?   Please advise.    Thanks 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Bibsy From what I can see, it looks like your subscription may have expired.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Caradonato]

My account is paid through the Apple pandora app . I don’t have commercials when I use the app but when I login on a computer I get commercials.

[AdamPandora]

@Caradonato I'm showing the Pandora account associated with your community profile is currently set up with the free service.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jamieshima]

I paid for one year premium and getting ads after three months

My playlists are also gone.  I need help getting rid of ads and why are my playlists gone?

[Mattbcs816]

Recently upgraded from plus to premium. When I click subscriptions in app and iTunes it shows I’m upgraded. But it still shows “get premium” in top left of app and when I click it, it says I have premium. When I try to use any of the premium features, like play a specific song, it tells me to upgrade to premium. I’ve deleted app and reinstalled, log in and out several times. Still no luck. 

[Jorden22]

I just recently switched over from Spotify and am about to lose it. Why can’t I see my subscription? Why can’t I cancel when I want to cancel it? I just paid for the subscription and it doesn’t even work?? Can’t skip days I do t have enough. It says I don’t have the subscription even after I verified my military service. I need help I’m irritated and frustrated with the fact that I paid for something that doesn’t even work. 

CANCEL MY SUBSCRIPTION. 

I tried the free trial it’s not working my subscription wasn’t updated. I give up cancel my subscription please. 

Moderator Edit: Merged comments

[AdamPandora]

@jamieshima I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[AdamPandora]

@Mattbcs816 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[AdamPandora]

@Jorden22 The Pandora account associated with your community profile shows no history of being upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[hj6381379]

nothing changed but for no reason I'm getting comercials

[AdamPandora]

@hj6381379 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora · Accepted solution]

Note: This message has been Accepted as a Solution to flag the current steps and/or status of this thread so that it appears at the top. This post will be updated with more information as it is provided to the moderation team.

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Pandora Upate - 08/16/24:

Hi, everyone!

If you were recently charged for a Pandora subscription and you are not receiving the benefits of your subscription, you will need to contact our support team directly for further assistance.

You can submit a message through our contact form here.

Thanks for being a part of the community! 

[kimrpaige]

I created an account on July 27, 2024 and paid $98.89 for a year's Pandora Premium Military Subscription.  While listening to Pandora on my head seat I tried to select a song and I received a message that I had to listen to an ad.  Can you please check into this as I paid to not listen to ads. Thank you. Kim Paige

[AdamPandora]

@kimrpaige I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!