Pandora premium through t mobile but still have ads

[Jplucas85]

I recently subscribed for 4 months free then $9.99 per month after for pandora premium through T mobile. Went through all the steps to activate, but I’m still getting ads on pandora. I’ve tried signing out and back in, updating the app and even deleting the app and reinstalling. Still getting ads. T mobile customer service transfers me to pandora customer service which doesn’t have anyone to talk to. Not sure what else to do. Important side note, I had a pandora premium account previously, but I cancelled it and it expired. 

[AdamPandora]

@monicamarrero1 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[AdamPandora]

@Trishradrn I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[monicamarrero1]

Yes, I ‘ve only received a case number but no other communication. I can still reply to other members on this community asking about any updates

[ShanJam]

I am also having difficulties. I got notified it to was added to my account but can't figure out how to get pandora to recognize it

[AdamPandora]

@ShanJam I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[BabyGravy75]

I am also having this issue. Added it via t mobile and it’s not getting my recognized as being added, only shows the free plan and tries charging apple to upgrade

[AdamPandora]

@BabyGravy75 I've created a ticket with our support team for you as well.

Keep an eye out for their email as they will be sending you a message shortly for further assistance.

Thanks for your patience!

[Ceejay95]

i am having this same issue as well

[AdamPandora]

@Ceejay95 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!