Pandora premium through t mobile but still have ads

[Jplucas85]

I recently subscribed for 4 months free then $9.99 per month after for pandora premium through T mobile. Went through all the steps to activate, but I’m still getting ads on pandora. I’ve tried signing out and back in, updating the app and even deleting the app and reinstalling. Still getting ads. T mobile customer service transfers me to pandora customer service which doesn’t have anyone to talk to. Not sure what else to do. Important side note, I had a pandora premium account previously, but I cancelled it and it expired. 

[AdamPandora · Accepted solution]

@Jplucas85 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to sign out of your device, and then sign back in using the email address associated with your upgraded account. 

Let me know how it goes.

[StevenRuble]

T-Mobile subscription not working

[AdamPandora]

@StevenRuble I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[TristaThor]

I am paying for Pandora Premium through T-Mobile and on T-Mobile said my activation was complete and to proceed to Pandora to finish setting up the subscription on their end. But when I’m in Pandora, it has me on the free plan and wants to charge me again through my Apple account if I click on the premi option in upgrades. It’s like there’s no communication between T-Mobile and my Pandora account. 

[AdamPandora]

@TristaThor I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!