Playlists are missing after resubscribing

[jhigerd]

I had playlists under a free account from my wedding 10 years ago. I recently checked and they are all gone. I upgraded and am now doing the 30 day free trial to try to retrieve my playlists and I still don't have them. How can I get them back?

[AdamPandora · Accepted solution]

@jhigerd Nice to see you around the community.

My guess is your original account was likely registered under a different email address. The Pandora account associated with your community profile was created in 2021.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!