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Premium Family - Account doesn't upgrade after accepting invitation

Alyssaholt
Local Performer

My husband has family premium. he sent me an email. I accepted link. My mobile app will not go to premium upgrade. Answers?

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Community Manager
Community Manager

@Alyssaholt I'm showing your Pandora account is already on the Premium Family plan, so no further action is needed for you to join.

If you aren't receiving the benefits of Pandora Premium on your phone, I recommend signing out of the app, and then signing back in to your upgraded account.

Let me know how it goes.

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Alyssaholt
Local Performer
Nope did not resolve issue. My app is not upgraded still air commercials.
And ask me to upgrade.
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AdamPandora
Community Manager
Community Manager

@Alyssaholt I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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