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Premium Military: Error message "Payment method not valid" when upgrading

mountainmike100
Local Performer

I went through the verification process to receive the military discount.  When I try to pay for the subscription, red letters pop up telling me that my payment method is not valid.  It's strange because the same card worked fine when I was paying full price.  I have went through the steps on the help site (check bank, open in new browser, clear history and cache); still not working.

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @mountainmike100 

Welcome to community!

Sorry for any trouble upgraded to the Premium Military plan. Since we may need sensitive information to further assist I've escalated your post to our Care Team to further help. They'll be reaching out via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience in the meantime.

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