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Premium Subscription Issues

Local Performer

I'm currently subscribed to Premium, but it wont allow me to use it.  But acknowledges that I am in fact already subscribed.

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Community Manager
Community Manager

@coltonburks118 Could you tell me a bit more about what is happening?

What exactly do you mean when you say it wont allow me to use it?

Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

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