Premium session doesn't activate after ad plays

[bigdaddy]

Got to this section, commercials play just like that, but after 3 tries to hear my song, and three different video ads to qualify.......still no song. but it will tell me my connection is bad just like that.....what kind of bull**ahem** is this???

Moderator Edit: Edited title for clarity

[AdamPandora]

@bigdaddy Sorry for any trouble.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
   • A Mac or Windows computer?
   • Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for all your help with this!