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Premium vs Premium Family

jbgrcia
Local Performer

Hello, 

My card was denied a few months back, I have set up a new payment method. How do I add family members that were on my previous plan?

Thank you, 

Jessica

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @jbgrcia 

Welcome to community!

Sorry for any confusion, but it looks like you upgraded to Pandora Premium, not Premium Family, through Apple.

The Premium Family subscription is currently only available directly through Pandora. You'll need to cancel your individual Premium subscription through Apple wait for it to expire and then you'll be able to subscribe to Premium Family.

If you have any trouble cancelling through Apple, please contact the Apple support team for further assistance.


Tanner | Community Moderator

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