Price increase

[Inuyashawifey09]

Yes the same thing happened to me. It supposed to be 10.99 but it was like 11.65. I didn't get any notice as well. All over the website it says the plan I have should be 10.99.

[AdamPandora · Accepted solution]

@Inuyashawifey09 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[KingYamses137]

You upped our monthly subscription price and you haven't fixed the lyrics on songs after years of neglecting it and this is what you're doing instead? Fix your app.

[MariaPandora]

Hi @KingYamses137 ! Thanks for posting.

Sorry to hear about the trouble with your subscription and withy the lyrics. I'm happy to take a look at it.

First, I moved your post to this thread as it seems more related to one of the issues you are experiencing.

I checked the account linked to your Community profile and I can see that you are on a Premium subscription through Google Play. However I'm not seeing any recent increase on the charge, so can you tell me a bit more about this change? When did you notice it? Can you tell me the previous amount tht you were charged?

Now regarding the issue with the lyrics, can you tell me more about what's happening? Is this happening on a computer or on a device?

1. If you are on a computer, are you listening from:
   • A Mac or Windows computer?
   • Our website, or the desktop app? If you're listening from the website, what browser are you using?
2. If you are on a device, what is the make and model?

• Is there an error message? If so, what does it say?
• Do you have trouble seeing the lyrics when seecting "See more"
• Can you send a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Let me know!