Pro-rated refund request for family subscripton

[Annamelon]

Hi, I would like to cancel my family premium subscription as the app keeps shutting off randomly about 3-7x/day, for multiple users on our plan. We have tried to update our phone (iOS and android), uninstall and reinstall Pandora app, restart phone, log out and log in again - and nothing helps. Can I please receive a prorated refund?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Annamelon I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!