(RESOLVED - 07/18/24) - Family Plan: There was a minor issue on the email proxy server error message

[Bentleyray53]

Trying to accept the family invites and this pops up. 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Bentleyray53 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[minytrker]

I send invite link and everyone gets this error. 

There was a minor issue on the email proxy server.
The Branch team has been notified and are looking into it.

[diamonddetail]

Having the same issue and wondering when it might be fixed. 

[Maura_Bennett]

I purchased a family plan and my husband and son an invite. They click the link and they get an error. We have tried using safari and google chrome and still get an error. Please help

[gkellar-gmx]

Same issue on multiple invites.

[jrogers1012]

I am having the same issue!

I upgraded to the Family Plan but when I send invites, they cant register. It says "There was a minor issue on the email proxy server. The Branch team has been notified and are looking into it." Does anyone know when this will be resolved?

Thanks!

Moderator Edit: Merged comments

[AdamPandora]

@minytrker I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the last message they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[AdamPandora]

@diamonddetail @gkellar-gmx Please have the main account holder of your Premium Family subscription contact our support team directly for further assistance with this here.

We are currently looking into this issue, and in the meantime our support team will need to further assist with getting your accounts added.

[AdamPandora]

@jrogers1012 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

*Please note:  This message has been Accepted as a Solution to flag the current steps and/or status of this thread. This post will be updated with more information as it is provided to the moderation team

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Pandora Update - 07/11/24:

Hi, everyone!

We have received reports of users receiving the following error when attempting to accept Premium Family Plan invites: 

Our engineering team is aware of this issue and it is currently being investigated.

In the meantime, please have the main account holder of the Premium Family plan contact our support team directly for further assistance with getting each member added.

Thanks for your patience!

[AdamPandora]

@Maura_Bennett I moved your post over to this existing thread: Error Message: There was a minor issue on the email proxy server

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[wandaheintz2]

I have sent my invites to my family and when they click the accept invite button it gives them an error. Help!

[MandyKeg]

My husband invited me to the Pandora family plan but when I click on the link it says there’s an issue with the email proxy. From the branch team 

[sgman]

Whenever my wife clicks accept invite in her email (gmail) she gets an error that says "There was a minor issue on the email proxy server. The Branch team has been notified and are looking into it." We have tried from a chromebook, windows (chrome, ie, and firefox) and android. All give the same error message.

[acabtp]

Same problem and error message on all invites.  When will this be fixed?  Will Pandora credit for the the subscription is unusable for other family members?

[RushMayhemIV]

same issue here

[AdamPandora]

@wandaheintz2 I moved your post over to this existing thread: Error Message: There was a minor issue on the email proxy server

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@MandyKeg I moved your post over to this existing thread: Error Message: There was a minor issue on the email proxy server

Please have the main account holder of the Premium Family plan contact our support team for further assistance with getting you added to the subscription.

We apologize for any inconvenience. 

[AdamPandora]

@sgman I moved your post over to this existing thread: Error Message: There was a minor issue on the email proxy server

I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!