Resubscribed to Premium Family, but other accounts did not get added

[JenBA]

I had a family premium plan and admittedly forgot to update my payment plans after our credit card number changed due to fraud. I just updated the payment and restored the family plan, but all of my family accounts and the playlists my family created are gone.  Can these be restored or recovered in any way? 

Jen A

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@JenBA I do see you were able to successfully resubscribe to the Premium Family plan.

Unfortunately, this does not automatically restore everyone else's account who was on your plan previously back to Pandora Premium.

You will need to re-send invitations to the people you want to add to your plan again.

They can then accept the invitation that gets emailed to them.

Once they accept that invitation, all of their created playlists will restore to their collection.

Hope this helps!

[JenBA]

I'll give it a try - thank you!

[AdamPandora]

Always happy to help, @JenBA. 

Feel free to reach back out if you run into any issues. 

[JenBA]

@AdamPandora - following up on this.  One of my family members accepted the invitation and logged back into their account, but their playlists did not show up.  Any suggestions?

[AdamPandora]

@JenBA From what I am seeing, none of the invitations you have sent have been accepted yet.

Can you please have that person try accepting the invitation one more time?

If they run into trouble accepting the invitation, let me know and I can help put you in touch with someone from our support team for further assistance.

[stormyapril]

There was an old card on file and when the renewal lapsed, all of my family accounts were no longer connected.

Will their accounts still have their saved playlists if I resend the membership invitations?

[AdamPandora]

@stormyapril Yes - after you resend each family member a new invitation, and they accept it, all of their saved playlists will be restored.

Hope this helps!

[stormyapril]

Thank you!

[AdamPandora]

No problem at all, @stormyapril. 😁

Enjoy the music! 

[gsxrman]

Any way to get a list of family members after family plan restoral, just dont recall the multiple email addresses used and want them to use same email account to avoid any play lists lost?

[AdamPandora]

@gsxrman I've gone ahead and added those 5 accounts back to your Premium Family plan for you.

For future reference, to make changes to your family plan or view the accounts on the plan, you'll want to visit the Subscription section of your account.

As the primary account holder you will select Manage Family to view and make any changes to your family plan.

If you're using a computer: 

• You'll need to make sure you're logged into your Pandora account and go to your subscription details page.

If you're using a mobile device:

• Go to the Pandora website.
• Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)

I hope this helps!

[pcwhiz65]

My Pandora subscription lapsed and I restarted it. None of my family members have access any longer and do not show up on my list of members. If I try to reinvite them, when they click on the accept, Pandora tells them they are already part of a family. 
How do I get my family back?

[AdamPandora]

@pcwhiz65 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!