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Resubscribed to Premium Family, but other accounts did not get added

JenBA
Underground

I had a family premium plan and admittedly forgot to update my payment plans after our credit card number changed due to fraud. I just updated the payment and restored the family plan, but all of my family accounts and the playlists my family created are gone.  Can these be restored or recovered in any way? 

 

Jen A

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@JenBA I do see you were able to successfully resubscribe to the Premium Family plan.

Unfortunately, this does not automatically restore everyone else's account who was on your plan previously back to Pandora Premium.

You will need to re-send invitations to the people you want to add to your plan again.

They can then accept the invitation that gets emailed to them.

Once they accept that invitation, all of their created playlists will restore to their collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@JenBA I do see you were able to successfully resubscribe to the Premium Family plan.

Unfortunately, this does not automatically restore everyone else's account who was on your plan previously back to Pandora Premium.

You will need to re-send invitations to the people you want to add to your plan again.

They can then accept the invitation that gets emailed to them.

Once they accept that invitation, all of their created playlists will restore to their collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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JenBA
Underground

I'll give it a try - thank you!

AdamPandora
Moderator
Moderator

Always happy to help, @JenBA

Feel free to reach back out if you run into any issues. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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JenBA
Underground

@AdamPandora - following up on this.  One of my family members accepted the invitation and logged back into their account, but their playlists did not show up.  Any suggestions?

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AdamPandora
Moderator
Moderator

@JenBA From what I am seeing, none of the invitations you have sent have been accepted yet.

Can you please have that person try accepting the invitation one more time?

If they run into trouble accepting the invitation, let me know and I can help put you in touch with someone from our support team for further assistance.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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