Not receiving family plan invitations

[ButtasBabe829]

Including myself 2 other users. request invite sent on my end to add 3rd user and is pending but the 3rd user never receives email to accept or decline invite. fyi spam was checked.

[AdamPandora]

@PAN-PF I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[MarkPacheco20]

My I’ve sent several invites to a family member, but it does not let me add her to the plan. Please help! 

[AdamPandora]

@MarkPacheco20 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Brandon8]

I’ve sent invite for pandora premium to step daughter multiple times and it hasn’t went thru to her account at all. 

[AdamPandora]

@Brandon8 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Lsellis15]

I just upgraded to Pandora family plan and tried to send an invite to my husband and it will not send through his email. Can you please help?

[AdamPandora]

@Lsellis15 I've gone ahead and manually accepted the invitation on your husband's account.

He should now be good to go as long as he is logged in with the Pandora account that you sent the invitation to.

I hope this helps!

[phatfatboy1489]

My account also will not send invites 

[AdamPandora]

@phatfatboy1489 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[sszilagyi]

Hi, 

I am sending an invite from our family plan to my daughter's email and the invites are not coming through at all. We even tried to 2 different emails of hers. Any advice?

[AdamPandora]

@sszilagyi I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!